Privacy Policy | Roameo Durham Region

1. Scope of This Policy

This Privacy Policy applies to personal information collected by Roameo through the Roameo waitlist, website, landing pages, social media communications, surveys, event-related interactions, and any future mobile app, web application, or in-person experience that links to or references this policy.

In this policy, “Roameo,” “we,” “us,” and “our” refer to the Roameo brand and the people or entities operating it. “You” refers to the visitor, waitlist subscriber, customer, guest, or user whose information we collect.

If we introduce a feature that requires additional privacy disclosures or a separate consent flow, those additional terms will supplement this policy for that specific feature.

2. Canadian Privacy Framework

Roameo intends to handle personal information in a manner consistent with Canadian private-sector privacy requirements. Depending on the facts, this may include PIPEDA, as well as substantially similar private-sector privacy laws in Alberta, British Columbia, and Quebec where they apply.

Even where a substantially similar provincial law applies within a province, PIPEDA may still apply to personal information handled across provincial or national borders in the course of commercial activities.

3. Categories of Information We Collect

We may collect different categories of personal information depending on how you interact with Roameo and which features are available at the time.

Identifiers such as your name, email address, username, or account ID.
Location-related information such as your city, town, neighborhood preferences, or venue area.
Profile and preference details such as interests, lifestyle preferences, event interests, or survey responses.
Communications data such as emails, support messages, feedback, and replies to outreach.
Commercial or transaction data such as reservations, purchases, waitlist status, invitations, or payment-related metadata.
Device and usage information such as browser type, IP address, pages viewed, referral source, and timestamps.
Event participation information such as RSVPs, check-in details, attendance signals, and related guest coordination information.

4. Information You Provide Directly

We collect personal information you choose to provide to us. The exact information depends on the experience.

When you join the waitlist, we currently collect your name, email address, and city or town.
When you contact us, we may collect your name, email address, social handle, and the contents of your message.
When you respond to surveys, applications, questionnaires, or onboarding prompts, we may collect the information you submit in those responses.
When you RSVP to, attend, or help coordinate an event or experience, we may collect contact details, attendance status, guest information you submit, and logistical preferences.
When you participate in promotions, collaborations, or referral programs, we may collect the details needed to administer that activity.

5. Information Collected Automatically

We and our service providers may automatically collect certain information from your browser, device, or interactions with our digital properties.

Technical details such as IP address, browser type, operating system, device identifiers, and language settings.
Usage details such as pages viewed, clicks, scroll behavior, session length, and referring URLs.
Approximate geolocation inferred from IP address or region-level location signals.
Analytics and campaign data that help us understand launch interest, engagement, conversion, and feature demand.

6. Information We Receive from Other Sources

We may receive information about you from third parties when permitted by law and when relevant to operating or improving Roameo.

Social media or third-party platforms if you engage with Roameo through those services.
Analytics, marketing, or advertising providers that help us understand traffic and campaign performance.
Event, venue, reservation, payment, identity, or fraud-prevention partners if Roameo later offers those features.
Publicly available sources, referrals, or business partners where that information supports a legitimate business purpose.

7. How We Use Personal Information

We use personal information for business and operational purposes related to running, launching, improving, securing, and supporting Roameo.

Operate the waitlist and maintain records of interest in Roameo.
Send product updates, invitations, launch announcements, and onboarding communications.
Respond to questions, comments, support requests, and other communications.
Personalize city rollouts, recommendations, invitations, or event-related outreach.
Administer reservations, RSVPs, attendance coordination, guest management, or other future service flows.
Measure performance, test features, conduct analytics, and improve user experience.
Detect fraud, abuse, security incidents, or other misuse of our services.
Enforce legal terms, protect our rights, and comply with law, regulation, legal process, or contractual requirements.

8. Cookies, Analytics, and Similar Technologies

Roameo may use cookies, pixels, local storage, analytics tags, session technologies, and similar tools to remember preferences, understand how visitors use our site, and evaluate the effectiveness of launch and product initiatives.

You can usually control cookies through your browser settings or device settings. Blocking or deleting cookies may affect how certain pages or features function and may reset saved preferences.

If we use third-party analytics or measurement tools, those providers may collect information according to their own policies, and we may use their reporting features to understand aggregate traffic and performance.

9. When We Share Personal Information

We do not sell your personal information for cash. We may share personal information in the following limited circumstances:

With service providers that host, store, process, analyze, secure, or support our website, communications, waitlist, customer support, or future product features.
With event, operations, venue, logistics, payment, or reservation partners when needed to provide a requested experience or service.
With professional advisors such as lawyers, accountants, insurers, auditors, or consultants when reasonably necessary.
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
To comply with legal obligations, respond to lawful requests, protect rights or safety, investigate suspected wrongdoing, or enforce our policies and agreements.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including operating the waitlist, planning launch and city rollouts, communicating with users, administering services, keeping business records, and resolving disputes or compliance matters.

Retention periods may differ depending on the type of information, the sensitivity of the information, whether an account or service relationship exists, and legal, accounting, or security requirements.

When personal information is no longer reasonably necessary, we will delete it, de-identify it, or securely retain it only as required for legal or compliance purposes.

11. Consent, Appropriate Purposes, and Withdrawal

Under Canadian privacy law, meaningful consent is a central principle for the collection, use, and disclosure of personal information, subject to limited lawful exceptions. Roameo aims to collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

We aim to describe what information is being collected and why, in a way that is understandable to the ordinary user.
Where information is sensitive, outside reasonable expectations, or involves meaningful residual risk of significant harm, we generally aim to seek express consent.
We do not require consent for unnecessary collections, uses, or disclosures that are not integral to a legitimate, disclosed purpose.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, and we will explain practical implications where relevant.

12. Your Choices and Rights

Depending on where you live and the nature of your relationship with Roameo, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. Under PIPEDA, individuals generally have a right to access personal information held about them and to challenge its accuracy and completeness.

You may unsubscribe from marketing emails using the unsubscribe link in the message.
You may request that we update or correct information that is inaccurate or incomplete.
You may request deletion of certain information, subject to lawful exceptions.
You may ask us about the categories of information we collect, use, or disclose.
You may object to or request restriction of certain processing where applicable law provides that right.
Where Canadian law applies, we aim to respond to access requests as quickly as reasonably possible and, where required, within applicable statutory timelines.

To make a privacy-related request, email alexander.elias.work@gmail.com. We may need to verify your identity before completing certain requests.

13. Canadian Complaints and Regulatory Rights

If you believe Roameo has not handled your personal information in accordance with applicable Canadian privacy law, we encourage you to contact us first at alexander.elias.work@gmail.com so we can try to resolve the concern directly.

Where applicable, you may also have the right to complain to the Office of the Privacy Commissioner of Canada or, if a substantially similar provincial private-sector privacy law applies, the relevant provincial privacy regulator.

14. Cross-Border and Interprovincial Processing

Roameo and our service providers may process or store personal information in Canada, the United States, or other jurisdictions, and information may move across provincial or national borders in the course of commercial activities.

When information is transferred outside your province or outside Canada, it may become subject to the laws of those jurisdictions, including lawful access requirements. Roameo aims to use contractual and operational safeguards designed to provide an appropriate level of protection.

15. Security and Breach Response

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a breach involving personal information, we will assess it under applicable Canadian law and, where required, notify affected individuals and regulators and keep any records required by law.

16. Children’s Privacy

Roameo is not directed to children under the age required by applicable law to provide their own consent. If you believe a child provided personal information to us in violation of applicable law, please email alexander.elias.work@gmail.com so we can review and address the issue.

As a general rule, Roameo does not intend to rely on meaningful consent from children under 13 without involvement from a parent or guardian.

17. Third-Party Links and Services

Roameo may link to third-party websites, apps, ticketing services, venues, processors, or social platforms. Except where we directly state otherwise, this policy does not govern those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before sharing information with them.

18. Changes to This Policy

We may revise this Privacy Policy from time to time as Roameo evolves. When we do, we will update the “Last updated” date at the top of this page.

If we make material changes, we may also provide notice through our website, by email, or through another reasonable communication channel. Your continued use of Roameo after the revised policy becomes effective means the updated policy will apply going forward.

19. Contacting Roameo

If you have any questions, requests, or concerns about this Privacy Policy or Roameo’s privacy practices, email alexander.elias.work@gmail.com.

You can use that address for general privacy questions, access or deletion requests, correction requests, consent withdrawals, and any other privacy-related inquiry related to Roameo.